HQ Solicitors is committed to high quality legal advice and client care. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please contact Anila Ehsan on 0161 2241117 or by email aa@hqsolicitors.co.uk or by post to our office. We shall acknowledge your complaint by email or post within 2 working days and we will forward you a written copy of our complaints procedure. Anila Ehsan may contact you to discuss your complaint with a view to resolving the matter and we may require further information in respect of your complaint. We will endeavour to resolve your complaint within 14 days and the complaint will also be recorded in our central complaints register. However, in the eventuality of your complaint remaining unconcluded, our Anila Ehsan will ensure you receive a full response within a further 21 days. Making a complaint will not affect how we handle your case.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Contact details
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
The Solicitors Regulation Authority can help you if you are concerned about any issues. You can raise your concerns with the Solicitors Regulation Authority.